Rental FAQ
Find quick answers to your most common questions. Our FAQ page is designed to help you understand our services, processes, and policies, making your rental experience smooth and straightforward.
Need help renting a dumpster?
General Questions
Navigating the ins and outs of dumpster rentals can bring up a host of questions, from the basics of bin selection to the specifics of scheduling and use. Whether you're a first-time renter or a seasoned pro, our comprehensive FAQ is designed to clarify any queries you might have, ensuring a smooth and satisfactory experience
01
How do I schedule a dumpster with Big Orange Roll Offs?
02
What forms of payment do you accept?
We accept the following forms of payment: Visa, Mastercard, American Express, Apple Pay, Discover, Google Pay, Paypal, Paypal Credit, Venmo, and Cash App, cash and checks. *We do require payment before the delivery of the dumpster.*
03
What items am I not allowed to put in the dumpster?
We do not accept any hazardous materials, including but not limited to motor oil, weapons, tires, sealed tanks/drums, chemicals, propane tanks, paint, batteries, pesticides and refrigerators and A/C units (unless the freon has been properly evacuated and compressors have been removed). If you have any of these items, please reach out to our team and we will be glad to discuss the options for disposal with you!
04
What are the charges for exceeding the included weight limit of the dumpster?
2 tons (4,000 pounds) of disposal weight are included in all of our dumpster rentals. For typical household and small construction/remodel projects, this included amount should be sufficient to exclude any additional fees. However, should you exceed the 2 ton threshold, an additional charge $0.04 per pound of additional weight will be billed to you. This means that you only pay for what you use and not a penny more!
05
Do I need to be present during the delivery or pick up of the dumpster?
No. If we have a clear idea of where you would like for us to set the dumpster for you, there is no need for you to be present. Any special instructions for your scheduled delivery (such as dumpster placement, hazards to be aware of, etc.) should be noted during the checkout process. Please be sure that the drop off area is clear and accessible.
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We are available 7 days a week via email or phone
Renting a dumpster for your home?
Residential Questions
Which size roll off dumpster is right for me?
Choosing the right dumpster size depends on factors like the type, size and weight of your debris. Still unsure? Our friendly staff are always willing to help you choose the correct dumpster for your specific needs, just give us a call!
Where is the best location to place a dumpster?
We can accommodate many different drop locations to include driveways, yards, and even on the street. Having a solid ground that is mostly flat with clear access to drop and pick up the dumpster safely is our main priority.
What if I need more time with the dumpster?
Just give us a call! We’re happy to work with you on getting some extra days set up for a small daily rate fee.
What items are not allowed in a residential dumpster?
Batteries, tires, propane tanks, paint and chemicals are among the items that are not allowed in the dumpster.
What you can and can't throw away
Dumpster Do's and Dont's
Allowed Items
General Household Items
Construction and Demolition Debris
Household Cleaners and Pesticides
Kitchen/Food Waste
Yard Waste
Dried Empty Paint Cans
Non-Allowed Items
Batteries
Hazardous Materials
Dirt
Concrete/Brick/Block/Asphalt
Tires
Refrigerators/AC Units
(unsless compressors have been removed)
Renting a dumpster for your business?
Commercial Questions
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01
What size containers do you offer for contractors?
The sky is the limit here. 15 cubic yard up to 40+ cubic yards for serious projects.
02
Are there special rates for contractors?
Yes. We can tailor sizes, durations and pick up schedules to your specific needs and project. Just give us a call!
03
Do you accept heavy demolition materials?
Concrete, brick, block and shingles should be discussed prior to loading the dumpster. We are happy to accept those types of materials, but may have specific loading instructions for your crew to ensure the dumpster is safe and legal for transport.
04
Can regular pick ups be scheduled for long-term projects?
Absolutely. Please give us a call to discuss your needs!
05
Can I rent multiple dumpsters for the same location at the same time?
Of course. We are here to help you and your business be as efficient as possible.
Renting a dumpster for your home?
Junk Removal Questions
How much does junk removal cost?
Cost depends on how much space your items take up in the truck, location of the job itself, disposal fees and other factors. Each booking is tailored to your specific project.
Do you offer free estimates?
Yes. We will always come to look at your project for free and provide you with an estimate. We do not quote jobs over the phone or via pictures.
What items can Big Orange haul away?
If you want it gone, chances are, we can make it go away. From whole home demolition, shed and hot tub removal, to old couches and furniture taking up space in the garage, we’ve got you covered.
Do you throw all of my stuff away?
Only the items that are no longer usable. We make every effort to donate any items that still have some life left in them to members of our community that are in need.